Contact Us

Have a question? We’re happy to help. Simply give us a call or send an email. Call Center hours are Monday - Thursday 8 AM-6:30 PM ET and Friday 8 AM-5 PM ET. Emails are answered within 2 business days.

FAQ

1.
How do I get my ID card?

Easy! Simply create or sign in to your MySmile® account. You don’t need to know your member ID to create an account. We have a tool that will help you find it.

Once you’re in MySmile, your ID card is right there on your dashboard. You can print your ID or digitally display it on your mobile device at your next dentist appointment.

2.
Why can’t I get an ID card for my dependent(s)?

Our member ID cards only show the subscriber’s name, as it is their benefit plan. Every dependent on your plan uses the same subscriber/member ID number.

Additionally, ID cards are not required for your dependent(s) to see a provider. The dental office needs the subscriber/member ID number, their full name and date of birth, group number, and the subscriber's mailing address.

3.
What's my ID number and where can I find it?
Your ID number is a 2-18 combination of letters and numbers. You can find it on your ID card. Once you've created and signed in to your account, you'll be able to find your Member ID number and print your ID card.
4.
How can I get an out-of-pocket cost estimates for treatments covered by my benefits?

Use our Cost Estimator tool. It gives you instant, out-of-pocket cost estimates based on your benefits and dentist.

If your dentist recommends an expensive or complex treatment plan, we recommend asking them to submit a pre-treatment estimate. Once submitted, you'll receive back a comprehensive estimate based on your benefits and your dentist's detailed treatment plan.  

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148 Eastern Blvd.
Suite 301
Glastonbury, CT 06033