Notice
From Friday May 23rd through Friday, August 29, 2025: Customer Service hours will be 8:00 AM – 6:30 PM EST Monday through Thursday and 8:00 AM - 1:00 PM EST on Friday.
To view benefit information and claim status at any time, you can sign into your account or use our Interactive Voice Response System 24/7 at 800-452-9310.
Provider Payment Options
We've partnered with Optum Financial and ECHO Health
Payment Options for Delta Dental of New Jersey and Connecticut
Delta Dental of New Jersey and Connecticut has switched to a new payment process through Optum Financial / ECHO Health. We offer multiple payment options, including no-charge and fee-based services.
View all payments: Visit the ECHO Health provider portal
Payment Options
Virtual Credit Card
Virtual credit cards are the default payment method if you're not registered for electronic payments. You'll receive notifications via HIPAA-certified fax or mail.
What you need to do:
- No action required for default option
- If you would like to opt out and select another payment option, or you've received a letter and have not received a payment, please visit https://echovcards.com/letter. You'll need your Tax ID and the verification access code from the letter. The access code will expire on June 6, 2025.
- If you would like to opt out and you've received a virtual credit card payment, you can select a different payment option by visiting https://echovcards.com. You'll need your Tax ID and the ECHO Health draft number from the payment.
EFT Payments
For direct deposits, you'll need to provide bank account information, an ECHO Health payment draft number, and payment amount during enrollment.
Note: Payments will appear on your bank statement as "HNB – ECHO" from Huntington National Bank.
What you need to do:
- Sign up for EFT from all insurance companies on the ECHO Health platform (fees may apply).
- Or sign up for EFT through Settlement Advocate for Delta Dental of New Jersey only (no fees).
Medical Payment Exchange (MPX)
MPX offers you the opportunity to receive instant delivery electronic checks or choose to convert payments into either virtual credit card or EFT payments (fees may apply).
What you need to do:
- If not enrolled in EFT and opted out of virtual credit cards, you may receive enrollment offers via fax or email.
- Note: If enrolled in MPX with another payer, you must opt out of virtual cards with Delta Dental of New Jersey.
Paper Check
What you need to do:
- Please see the above Virtual Credit Card section on how to opt out and select another payment option.
- You will also need to opt out of MPX, should you receive a fax/email MPX offer.
- No fees apply
835 Electronic Remittance Advice (ERA)
EFT-enrolled providers will receive ERAs from ECHO Health with Optum Financial Payer ID: 22189.
What you need to do:
- Update your Practice Management System to accept Payer ID: 22189
- Access ERAs on the ECHO Health provider portal
- For ERA changes, contact ECHO Health Enrollment: (440) 835-3511
Payment Method Comparison
Payment Method | Speed | Fees |
---|---|---|
Virtual Credit Card | Fast | Merchant transaction fees apply |
EFT (All Payers) | Fast | Possible fees |
EFT (Settlement Advocate) | Fast | No fees |
MPX | Fast | Varies |
Paper Check | Slow | No fees |
ERA (for any payment method) | Fast | No additional fees |
Frequently Asked Questions
- All Payer EFT - One-time enrollment to receive payments from all current and future payers on the ECHO Health platform (may include fees).
- Enrollment for DDNJ Only - Single enrollment for Delta Dental of New Jersey payments only. This option carries no fees.
- Notify ECHO Health of the changes by logging on to the ECHO Health provider portal. Once logged in, select the "Providers Resource" tab and find the "Submit W-9" update form. Once submitted, please allow 5-7 business days for processing by ECHO Health. If you have any questions, please call (888) 834-3511 (option 3).
- Notify Delta Dental of New Jersey and Connecticut by calling (888) 396-6641
Need More Information?
Access detailed payment explanations at the provider portal. For questions, call ECHO Health: (800) 813-9957.
Managing Your National EFT with Delta Dental of New Jersey
For assistance with EFT payments from other Delta Dental companies, contact Professional Relations.
IMPORTANT: Changes to Tax ID or Bank Info
If your Tax ID or banking information related to the National EFT program changes, please notify Delta Dental of New Jersey and Connecticut at (888) 396-6641.