Alert

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On October 10, we will be upgrading our phone system. This enhancement will improve your future experience. It may result in additional wait times during our transition. We appreciate your understanding and patience as we work to serve you better.

On October 10, our call center will be closed for staff training between 12 PM and 1 PM ET.
On October 9, due to the enhancement to our phone system, our IVR will be unavailable for self-service from 6.30 PM through 11:59 PM ET.

COVID-19 Information for Brokers

A message to our broker and consultant partners

To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage customers to self-serve on our web site at this time. There may be extended turnaround times on some requests, but we are operational.

  • Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at DeltaDentalCT.com/MySmile.
  • The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
  • Questions can be directed to our web portal at DeltaDentalCT.com/ContactUs.

 

Additional Updates and Resources

Customer service during COVID-19

Have a question? Need information? Here’s how we can help.

Commission payments via EFT

We’re transitioning to EFT. Learn how to enroll.

Enroll today
Dental emergency

Find a dentist taking emergency patients

Benefits Continuation

Premium grace period, coverage for furloughed employees, and more

Oral Health Information

Wellness resources to share with your groups

Employer FAQ

See our frequently asked questions during the COVID-19 health crisis

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Allied Administrators

How to stay in touch with Allied during this time

Dental visits during COVID-19

What employees should do if they need to see their dentist, but they’re closed

Member FAQ

See our frequently asked questions during the COVID-19 health crisis

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