COVID-19 Information for Brokers
A message to our broker and consultant partners
To protect our associates and their families during the current health crisis, we have a reduced number of staff available to take phone calls. You may experience longer than normal wait times. We continue to pay claims, monitor enrollment and eligibility, and more. We strongly encourage customers to self-serve on our web site at this time. There may be extended turnaround times on some requests, but we are operational.
- Members can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at DeltaDentalCT.com/MySmile.
- The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.
- Questions can be directed to our web portal at DeltaDentalCT.com/ContactUs.
Additional Updates and Resources
Customer service during COVID-19
Have a question? Need information? Here’s how we can help.
Dental emergency
Find a dentist taking emergency patients
Benefits Continuation
Premium grace period, coverage for furloughed employees, and more
Oral Health Information
Wellness resources to share with your groups
Allied Administrators
How to stay in touch with Allied during this time
Dental visits during COVID-19
What employees should do if they need to see their dentist, but they’re closed
