My name is Kerissa and I derive from the Sunshine State! I’ve lived in five other states, though, including Colorado now after living in NYC for five years! I came here to start a new adventure, and so far I’m making the most of it by becoming a dog mom to my sweet Boxer puppy Matcha. When I’m not at work, I enjoy hanging out in the park, cooking, getting into horoscope nonsense (let's compare our charts on The Pattern) and traveling to new places (pre-pandemic)! I’m also very much a wine enthusiast and love a good cup of black coffee.
Notice
On May 21st, our call center will operate from 8 AM to 11:45 AM and will be closed in the afternoon.
From Friday May 23rd through Friday, August 29, 2025: Customer Service hours will be 8:00 AM – 6:30 PM EST Monday through Thursday and 8:00 AM - 1:00 PM EST on Friday.
To view benefit information and claim status at any time, you can sign into your account or use our Interactive Voice Response System 24/7 at 800-452-9310.