Customer service during COVID-19

We’re committed to serving you during this time. Here’s how we’re available to help.

Is Delta Dental of New Jersey open during the COVID-19 pandemic?
Yes; we remain open for business, as most associates are working remotely where possible to protect themselves and their families. We continue to pay claims, monitor enrollment and eligibility, and more. There may be extended turnaround times on some requests, but we are operational.

Is Customer Service open for live calls?
Yes. At the current time, we have a reduced staff to take live calls. You may experience longer than usual wait times on phone lines. We continue to answer emailed customer inquiries at DeltaDentalNJ.com/ContactUs

  • You can verify eligibility, review covered benefits, check claim status, obtain EOBs, and print ID cards at DeltaDentalNJ.com/MySmile.
  • The Interactive Voice Response System (IVR) is operational 24/7 for self-service at 800-452-9310.

What’s the best way to stay informed?
The latest updates will be posted on our website. Check DeltaDentalNJ.com/COVID-19 for the latest information.